janina bea

Technical & Business Analyst

📍 Melbourne, Australia
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✦ See How I Work Get in Touch
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About Me

Introduction

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Who I Am
Recent Master of Information Technology (Distinction) graduate from RMIT with 4+ years of experience in the telecommunications industry, now building my career in the Australian tech space.
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What I'm Good At
Turning business problems into structured, practical solutions. Strong in analysis, documentation, stakeholder communication, and working across technical and non-technical teams.
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What I Do
I work with systems, data, and processes — SAP investigations, Agile project delivery, reporting, project management, and supporting IT and business teams in fast-paced environments.
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What I'm Looking For
Opportunities in business analysis, project management, and technical sales where I can apply my experience across both technical and business areas of IT to deliver practical, value-driven solutions.
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Right to Work
Full-time working rights in Australia. No sponsorship required. Full Australian driver's licence. Open to relocation. Available immediately with one-week notice.
Business Analysis
Requirements GatheringProcess MappingWorkflow AnalysisStakeholder ManagementBusiness Case DevelopmentData Analysis & Reporting
Tools & Systems
SAPSalesforce CRMMicrosoft 365Jira & ConfluenceGoogle WorkspaceCanva
Project & Delivery
Agile / ScrumRisk ManagementCross-functional CoordinationProject DocumentationUAT SupportProcess Improvement
Commercial & Operations
Pre-sales SupportProposal DevelopmentFinancial AnalysisVendor ManagementContract Review
Technical
Angular / HTML / CSSFirebase & CI/CDUX & Workflow DesignTechnical Documentation
Soft Skills
Attention to DetailAdaptabilityTime ManagementQuick LearnerTakes InitiativeStrong Work Ethic
Experience

Career Timeline

Experience across business and technology environments in Australia and the Philippines.

2026 – Present
Sigma Healthcare
Inventory Control & SAP Systems Analyst
🇦🇺 Melbourne, AU
  • Analysed SAP workflows and inventory data to identify discrepancies, improve accuracy, and support operational decision-making
  • Investigated process gaps and collaborated with stakeholders to resolve system and data issues
  • Translated operational needs into structured system and workflow improvement recommendations
2024 – 2026
Quest Apartment Hotels
Business Operations Lead
🇦🇺 Melbourne, AU
  • Managed and analysed data across Salesforce CRM and RMS systems to support reporting, forecasting, and business visibility
  • Designed dashboards and reports used by management for performance tracking and decision-making
  • Gathered stakeholder requirements and improved workflows to streamline operations across departments
2023 – 2026
Coles Group
Customer Service Supervisor
🇦🇺 Melbourne, AU
  • Supervised front-end operations, handling customer inquiries, complaints, and refunds while ensuring high service standards
  • Performed cash reconciliation, end-of-day balancing, and secure cash handling to maintain financial accuracy
  • Troubleshot self-service machines and POS systems, resolving technical issues to minimise downtime
2021 – 2023
SMS Global Technologies
Business Development Specialist
🇵🇭 Philippines
  • Supported pre-sales activities including proposal development, costing, and business case preparation for ICT projects
  • Analysed client requirements and translated technical solutions into commercial proposals
  • Assisted in financial analysis and solution design to support strategic project decisions
2018 – 2021
Smart Communications
Project Manager / Technical Contracts Specialist
🇵🇭 Philippines
  • Managed end-to-end delivery of cybersecurity and infrastructure projects including planning, UAT, and stakeholder coordination
  • Governed large-scale ICT contracts across procurement, legal, engineering, and operations
  • Structured and reviewed technical contracts including SLAs, KPIs, and risk components for nationwide deployments
Projects

Relevant Work

A collection of projects and contributions where I’ve played a key role, showing how I approach problems and deliver solutions.

⭐ Featured Project · SAP · Operations · BA
Current Role · 2026 – Present · Melbourne, AU 🇦🇺
Sigma Healthcare
Warehouse Systems & Process Optimisation
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✦ 3 Active Projects
🇦🇺 Australian Experience
STAR Overview
S Situation
Warehouse inefficiencies, inconsistent batch and expiry data, and new product onboarding challenges were impacting inventory accuracy, compliance, and picking performance.
T Task
Analyse SAP data across inventory operations, identify root-cause process gaps, and implement structural improvements to warehouse workflows and data integrity.
A Action
Conducted movement and sales data analysis to redesign pick face allocation; reviewed and corrected batch/expiry records; configured new product lines with accurate SAP locations and validated system data end-to-end.
R Result
Optimised warehouse processes through improved pick face layout, resulting in reduced replenishment workload, enhanced inventory accuracy and compliance, seamless onboarding of L'Oréal product lines into SAP, and improved data reliability for audit and operational use.
Three Key Sub-Projects
CLS Setup — Pick Face Optimisation
High-demand products were not optimally placed, increasing replenishment workload. Analysed sales and movement data to identify fast-moving SKUs and reallocated stock from OSR to optimised pick faces — reducing decanting effort and improving picking speed across the warehouse floor.
Batch & Expiry Data Management
Inconsistent expiry records created compliance and accuracy risks. Reviewed all batch data systematically, validated expiry dates against physical stock, and corrected discrepancies in SAP — significantly improving data reliability for inventory and audit purposes.
L'Oréal Product Setup
New L'Oréal product lines required correct system configuration before warehouse distribution could begin. Set up product data in SAP, validated all information for accuracy, and mapped appropriate storage locations — enabling smooth onboarding, accurate inventory tracking, and efficient warehouse allocation from day one.
Tools: SAP Inventory Analysis Process Mapping Data Validation Warehouse Operations Compliance Reporting
Agile · Full Stack · Academic 🎀
BillTrim
Web Platform — Capstone Project
S Situation
Users lacked a simple way to track and manage recurring bills, leading to overspending and missed savings.
T Task
Lead development as Scrum Master and front-end developer to help users monitor and reduce expenses.
A Action
Facilitated requirements gathering, designed UX flows, and built the platform using Angular and Firebase with CI/CD and automated testing.
R Result
Achieved a High Distinction with over 90% automated test coverage, delivering a unified and user-friendly web experience that received positive client feedback.
AngularFirebaseCI/CDScrumUX Design
BA · Digital Strategy 🎀
Bixter Asia
Digital Strategy & Website
S Situation
No digital presence to attract international trainees and no defined recruitment marketing strategy.
T Task
Develop a digital strategy and website concept aligned with business goals and target audience needs.
A Action
Conducted requirements analysis, defined user personas, designed website structure, and built a multi-channel content strategy.
R Result
Delivered a complete digital strategy, including a website concept and automated workflow design, improving operational efficiency and securing stakeholder approval, with a recruitment framework prepared for launch.
Requirements AnalysisUser PersonasWeb DesignContent Strategy
PM · Cybersecurity · Govt 🎀
Anti-Child Pornography Project
Smart Communications — Nationwide Rollout
S Situation
National telco required a country-wide internet filtering system under strict regulatory and compliance requirements.
T Task
Support end-to-end delivery of a compliant nationwide cybersecurity solution with IWF and Palo Alto Networks.
A Action
Coordinated stakeholders and vendors, managed deployment activities, tracked risks, and ensured compliance with all regulatory standards and timelines.
R Result
Delivered a nationwide government initiative within four months, managing testing and resolving site impact issues, ensuring zero regulatory breaches, securing full stakeholder sign-off, and presenting outcomes to senior management.
Project PlanningRACIRisk RegisterVendor Coordination
PM · Contracts · Infrastructure 🎀
Nationwide Telecom Rollouts
Smart Communications — ₱53B Infrastructure
S Situation
Large-scale telecom projects required tight coordination across multiple teams, vendors, and complex contract frameworks.
T Task
Support end-to-end delivery and governance of ICT contracts across procurement, legal, engineering, and operations.
A Action
Managed stakeholder coordination, structured commercial contracts with SLAs and KPIs, and ensured alignment across all teams and vendors.
R Result
Delivered end-to-end management of ICT infrastructure contracts worth ₱53B (~AUD 1.4B), supporting nationwide LTE and 5G rollouts, including in-building solutions and core network expansions. Collaborated with cross-functional stakeholders across planning, engineering, legal, operations, and procurement, securing full approvals and interfacing with global vendors including Huawei, Nokia, and Ericsson.
Contract ManagementSLA / KPIStakeholder MgmtRisk Management

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Melbourne · Full Working Rights · Available Now

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